Terms of Service

Terms of Service

Last updated: 8 May 2026

These Terms govern your use of the KhataPro mobile application and

related websites at khata.arkbytetech.com (the "Service") provided by

RudraTech ("KhataPro", "we", "us"). The Service is offered as an

"intermediary" within the meaning of § 2(1)(w) of the Information Technology

Act, 2000 and operates in compliance with the Information Technology

(Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT

Rules 2021") and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Eligibility

You must be at least 18 years old and capable of entering a contract under

the Indian Contract Act 1872 to use KhataPro. The Service is intended

for business use within India. By creating an account, you represent that

you meet these requirements.

2. Your account

You can sign in with any of three methods: phone OTP, Google Sign-In, or

email + password. If you choose email + password, your password is stored

only as a bcrypt hash; we cannot read it. You can reset a forgotten

password via the Forgot password flow, which delivers a single-use

reset link to your registered email through Resend. You are responsible

for safeguarding the phone number, Google account, or email + password

combination used to access your account, and for keeping your reset email

inbox secure. Notify us at rudratech97@gmail.com immediately if you

suspect unauthorised access. You may not transfer your account to anyone

else.

3. Acceptable use

You agree not to:

We may suspend or terminate accounts that breach these terms. In line with

IT Rules 2021, we will remove unlawful content within 36 hours of receipt

of a valid takedown order from a competent authority.

4. Your content

You own the data you put into KhataPro — ledger entries, customer

details, invoices, photos of receipts, etc. **Photos and receipt images

that you attach are stored only on your device** under

<ApplicationDocumentsDirectory>/attachments/; the server stores nothing

more than a relative path string. You grant us a limited, worldwide,

non-exclusive licence to host, copy, display, and back up the **text

data you sync** (ledger entries, parties, invoices, etc.) solely for the

purpose of providing the Service to you.

You can export a ZIP of your on-device attachments at any time from

Settings → Backup → Export attachments and share it to Google Drive,

USB, your own email, or any destination of your choice. Backups never

travel through our servers — you own and control them.

5. Pricing — free, ad-supported

KhataPro is offered free of charge with in-app advertising via Google

AdMob. There is no paid tier in v1, no in-app purchases, and no

subscriptions. Every shop, big or small, gets the full app.

6. Refunds

See our [Refund Policy](/refund). Because the app is free, refunds

generally do not apply. The policy is published for completeness and to

cover any future paid offering.

7. Communication providers — sent from your device

Reminders that you send to your customers via WhatsApp or SMS open your

own WhatsApp / SMS app via standard wa.me and sms: deep-links —

the message is sent from your phone, by you, using your number.

KhataPro does not operate as an SMS gateway or as a WhatsApp

Business Solution Provider in v1; we do not log or store the content of

those messages. You remain the sender for the purposes of the Telecom

Commercial Communications Customer Preference Regulations, 2018 (TRAI /

DLT regulations) and the WhatsApp Business policy, and you confirm the

recipient has consented to receive communication from your business.

8. Service availability

We aim for 99.5% uptime but do not guarantee uninterrupted Service. We are

not liable for downtime caused by upstream providers, force majeure, or

your own connectivity.

9. Advertising

KhataPro is monetised through Google AdMob in the following formats:

We do not use app-open ads. Personalisation of ads is governed by the

Google User Messaging Platform (UMP) consent flow shown in supported

regions (EEA, UK, California). You may revoke or change your

ad-personalisation choice at any time from **Settings → Privacy → Ad

personalisation**. Non-personalised ads will still be shown to keep the

app free.

10. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any

claim arising out of these Terms is capped at the greater of (a) ₹10,000

or (b) the amount you paid us in the 12 months prior to the event giving

rise to the claim.

11. Indemnity

You agree to indemnify KhataPro / RudraTech against any claim arising

out of your content, your use of the Service, or your breach of these

Terms.

12. Suspension

We may suspend an account where we have reasonable grounds to believe the

account is being used to violate these Terms — including spam,

harassment, fraud, attempting to circumvent platform security, or

repeated abuse of WhatsApp / SMS deep-links to send unsolicited messages.

A suspended account will be unable to call our APIs and will see an

in-app account_suspended notice with the reason. You may appeal the

suspension by emailing rudratech97@gmail.com or by writing to the

Grievance Officer. Appeals are reviewed within 7 business days.

13. Grievance redressal

In compliance with Rule 4(2) of the IT Rules 2021, we maintain a Grievance

Officer:

See the [Grievance Redressal Policy](/grievance) for the full process.

14. Governing law

These Terms are governed by Indian law. Disputes are subject to the

exclusive jurisdiction of courts in Bengaluru, Karnataka.

15. Changes

We will notify you in-app and via email at least 14 days before any

material change to these Terms. The app re-prompts for consent whenever

the policy version stored on your device differs from the current

published version.

16. Contact

For questions about these Terms, write to rudratech97@gmail.com.