Refund Policy

Last updated: 8 May 2026

KhataPro is free, with ads

KhataPro is offered free of charge. We monetise the app through Google

AdMob (banner, interstitial, rewarded video, and native ads). There are

no subscriptions, no in-app purchases, and no premium tier in v1, so

there is generally nothing to refund.

This policy is published for completeness and to cover any future paid

offering.

Payments collected through KhataPro

KhataPro is a software service for keeping your shop's khata. We are

not a party to the underlying transaction between you and your customer.

The UPI QR feature inside the app is a tool for **your customers to pay

you directly via their own UPI app** — KhataPro itself never holds

or processes the money. Refunds for payments your customers make to

you are your responsibility, and must be issued by you to your

customer.

If you were charged in error

If a future paid feature is introduced and you believe you were charged

in error, or if Google Play has billed you for something you did not

intend, contact rudratech97@gmail.com with:

• The phone number / email registered on your KhataPro account.
• The Google Play order number (begins with GPA.) where applicable.
• A short description of the reason.

We respond within 4 business hours and will close the loop within

7 days. Where the charge originated on Google Play, we may direct

you to Google Play's standard refund flow (within 48 hours of purchase

Google issues the refund automatically; beyond 48 hours it is at

Google's discretion, and we will assist with goodwill where reasonable).

Grievance redressal

If your refund request is not resolved within the SLA above, escalate to

the Grievance Officer:

• Name: RudraTech (sole proprietor)
• Designation: Grievance Officer, RudraTech
• Email: rudratech97@gmail.com
• Acknowledgement: within 24 hours
• Resolution: within 15 days; 30 days at most for complex matters